Limited 5 Year Warranty

Congratulations on your purchase of a JBE pickup! Your pickup has been handmade with care and should afford you years of great music. However, should a JBE  pickup become defective due to defects in materials and/or workmanship, your investment is protected by our Limited 5 Year Warranty.

We will repair or replace a defective JBE pickup to the original owner for up to 5 years from date of purchase when purchased new from JBE or an authorized JBE dealer. ! Replacement pickups may be either refurbished or of new manufacture at the discretion of JBE.

Naturally, there is one important caveat: your warranty is void should we determine that the damage is a result of improper installation, attempted repair or modification, abuse, or other conditions not directly related to defects in materials or workmanship at JBE Pickups.®

Please read our Tip on Installation and Height Adjustment procedures in the Support Menu and safeguard your warranty, or click on this link https://jbepickups.com/installation-and-height-adjustment-procedures/

Our warranty is limited to repair or replacement of the pickup only. In no instance will JBE be responsible for incidental damages of any kind.

Sending your pickup(s) for warranty service:
A Return Merchandise Authorization (RMA) must be provided to you by JBE prior to sending your pickup back to us for warranty service.  Call us at (703) 530 8663 to get an RMA number, then send your pickup(s) insured and postage paid to:
JBE Pickups
9161 Key Commons Court
Manassas VA 20110-5000

You must include:
• a short description of the problem
• Your current contact info including Phone number and e-mail address so that we can contact you if needed.
• the RMA number on the box
a photocopy of your purchase receipt from an authorized JBE Pickups dealer showing the date , price and place of purchase.  This is mandatory for warranty services.  Returns without a purchase receipt in your name will not be handled as a warranty services.
• your shipping address as it should appear on the return shipping label.

The customer is responsible for shipping expenses to and from JBE Pickups.   A return shipping charge of  $10.00 is payable to JBE for shipments within the United States.  Shipping charges for all other countries are quoted separately prior to warranty services.

Your pickup(s) will be repaired or replaced and shipped via USPS, UPS Ground or FedEx Ground service at the discretion of JBE Pickups.   Air and Express shipments can be requested but will incur additional shipping charges.

We accept most major credit cards as well as PayPal billing.

JBE Pickups ® reserves the right to change the terms of its warranty without notice . This warranty is available only to the original purchaser and must be accompanied by a valid proof of purchase from either JBE or an authorized JBE dealer.